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Shipping policy

Shipping Policy for doqoi

Last Updated: 2025/03/11

1. Order Processing Time

  • Orders are processed within 1-3 business days (excluding weekends/holidays).
  • Orders placed after [cut-off time, e.g., 3:00 PM EST] will be processed the next business day.

2. Shipping Destinations

We currently ship to:

  • [List countries/regions, e.g., United States, Canada, EU countries]
  • For international orders, delivery times may vary due to customs.

3. Shipping Options & Costs

  • Standard Shipping:
    • Cost: [Free/Calculated at checkout]
    • Estimated Delivery: 5-7 business days (domestic) | 7-21 business days (international).
  • Expedited Shipping:
    • Cost: [Specify fee or calculation method]
    • Estimated Delivery: 2-3 business days (domestic) | 3-5 business days (international).

4. Tracking Information

  • A tracking number will be emailed once your order ships.
  • Use this number to monitor delivery status via [carrier link, e.g., USPS, DHL].

5. Delays & Issues

  • Customs/Import Fees: International buyers are responsible for duties/taxes.
  • Carrier Delays: We are not liable for delays caused by weather, strikes, or customs.
  • Lost Packages: Contact us if your order does not arrive within 14 days of the estimated delivery date.

6. Damaged or Incorrect Items

  • Report damaged/wrong items within 48 hours of delivery.
  • Provide photos and order details to [support email]. We’ll arrange replacements or refunds.