Shipping policy

SHIPPING POLICY
Last Updated: 2025/02/21

1. Shipping Destinations

We currently ship to:

  • Hong Kong (Primary Market)
  • [Other regions, e.g., Mainland China, Singapore, etc.]
    Note: Cross-border shipments are subject to customs duties (see Section 5).

2. Processing Time

  • Standard Processing: Orders are prepared within [X] business days (excluding weekends and Hong Kong public holidays).
  • Delays: Unforeseen circumstances (e.g., customs inspections, supply chain disruptions) may extend processing time. You will be notified via email if delays occur.

3. Shipping Methods & Costs

RegionCarrierShipping FeeEstimated Delivery
Hong KongSF ExpressHKD [X] (Free on orders over HKD [Y])1-3 business days
InternationalDHL/FedExCalculated at checkout5-10 business days

Rates and carriers may vary based on actual agreements.

4. Tracking & Delivery

  • Tracking Information: A tracking link will be emailed once your order ships.
  • Delivery Attempts: Carriers will attempt delivery [X] times if unsuccessful.
  • Unclaimed Packages: Uncollected parcels will be held for [X] days before return to sender. Shipping fees are non-refundable.

5. Cross-Border Shipping & Duties

  • Duties/Taxes: International customers are solely responsible for import duties, taxes, or customs fees.
  • Customs Clearance: Ensure the recipient’s name and address match their government-issued ID. We are not liable for delays or returns due to incorrect information.
  • Prohibited Items: We comply with Hong Kong’s Import and Export Ordinance (Cap. 60) and do not ship restricted items (e.g., counterfeits, hazardous goods).

6. Lost or Damaged Packages

  • Claims Process: To report lost/damaged items, notify us within 48 hours of delivery with:
    (a) Photos of the packaging
    (b) Carrier’s damage report
    (c) Order number and issue description
  • Liability: Under Hong Kong’s Sale of Goods Ordinance (Cap. 26), we cover only direct losses caused by our negligence, excluding indirect/consequential damages.

7. Returns & Exchanges

  • Return Shipping Costs: For defective items, we cover local Hong Kong return fees (with proof of receipt). Other returns are buyer’s responsibility.
  • International Returns: Use DDP (Delivered Duty Paid) labels for cross-border returns to avoid customs issues.

8. Environmental Commitment

We use 100% recyclable packaging in compliance with Hong Kong’s Product Eco-responsibility Ordinance.

9. Policy Updates

We reserve the right to revise this policy. Updates take effect 7 days after website posting. Significant changes (e.g., price adjustments) will be notified via email.

Contact Us
For shipping inquiries:
15977383832
Address: RM A07, 1701-02, NEW TREND CENTRE, 704 PRINCE EDWARD ROAD EAST, SAN PO KONG, HONG KONG

This policy is governed by Hong Kong law. For compliance assurance, consult a qualified legal professional.